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Last Updated: February 2026
Doblly ("we", "us", or "our") operates the Doblly platform, a SaaS e-commerce infrastructure platform. This Privacy Policy explains how we collect, use, disclose, and protect information from merchants and their end customers. By using Doblly, you consent to the practices described herein.
We collect information you provide when registering an account, creating a store, adding products, uploading content, or interacting with our platform, including but not limited to: names, email addresses, business details, payment information, and other identifiers.
We automatically collect data regarding your use of the platform, including IP addresses, device and browser information, log files, cookies, usage metrics, and analytics data.
Merchants collect personal data from their end customers (buyers). Doblly processes this data solely as a service provider to enable store operations, order fulfillment, communication, and analytics.
Includes login credentials, contact information, billing details, business registration documents, and other account-specific data.
Includes product descriptions, images, videos, pricing, promotions, and any other materials uploaded to your store.
Includes order history, payment confirmations, refunds, and interactions with end customers.
Includes names, addresses, email addresses, phone numbers, payment and shipping details collected by merchants for order processing.
Includes products purchased, order history, shipping information, and transaction status.
Merchants are responsible for obtaining consent for communications, marketing, and promotional messages from end customers.
We use data to provide, maintain, and improve Doblly services, including order processing, content display, analytics, and customer support.
We may use information to send service notifications, transactional communications, platform updates, and marketing messages where permitted by law.
Information may be used to comply with legal obligations, prevent fraud, and enforce the Terms of Service.
We share information with third-party service providers who perform operational tasks, including hosting, payment processing, analytics, email services, and customer support.
We may disclose information to respond to legal obligations, governmental requests, investigations, or to protect rights, safety, and property.
In the event of a merger, acquisition, or sale of assets, personal information may be transferred as part of the business transaction.
Used for authentication, session management, user preferences, and platform functionality.
Analytics, advertising, and social media providers may collect information via cookies or pixels to track user activity across platforms.
Users can adjust browser settings to block cookies. Some platform features may be limited if cookies are disabled.
Includes encryption, firewalls, intrusion detection, secure access controls, and regular security assessments.
Includes staff training, access restrictions, audit trails, and data handling policies.
In case of a data breach, we follow applicable legal requirements and notify affected parties where required.
Regular backups are performed to ensure data integrity and availability.
We maintain disaster recovery plans to restore services in case of outages or emergencies.
We retain data as long as necessary to provide services, comply with legal obligations, resolve disputes, and enforce agreements.
Merchants can request deletion of their account data. End customer data deletion requests are subject to merchant control.
Users may access, correct, or export their personal information in a structured, machine-readable format.
Users may request restriction of processing or object to certain processing activities, subject to applicable law.
For EU residents, processing is conducted based on contractual necessity, legitimate interests, or consent.
Merchants may contact our DPO for GDPR inquiries: legal@doblly.com
California residents may request access, deletion, or opt-out of sale of personal information.
Submit requests via email to legal@doblly.com.
Doblly does not knowingly collect personal information from children under 16. Any data collected in error will be deleted promptly.
Doblly may integrate third-party applications, plugins, or APIs, each governed by their own privacy policies.
Data may be transferred to and processed in countries outside your jurisdiction. Appropriate safeguards are applied to ensure protection.
Doblly provides AI tools for content generation, product description suggestions, and analytics. Merchants are responsible for reviewing AI-generated content for accuracy, legality, and compliance.
AI tools may process merchant or end customer data to generate outputs, but outputs are owned by the merchant.
We collect anonymized or aggregated analytics to improve platform functionality, user experience, and business insights.
Merchants have access to reporting dashboards showing store performance, sales data, and customer behavior.
Doblly may update this Privacy Policy periodically. Continued use after updates constitutes acceptance of the revised policy.
For questions regarding this Privacy Policy, contact: legal@doblly.com